Return Policy

1. Overview

At Thrivestrengthei, we aim to provide a positive experience with every purchase. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible. This Return Policy outlines the terms and conditions under which you may return products purchased through our website and the procedures for requesting a refund or exchange.

This policy applies to all physical products purchased directly from Thrivestrengthei through our website thrivestrengthei.ddd. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to the terms of this Return Policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 30 calendar days from the date you received the product.
• The product must be unused, in its original condition, and in the original packaging with all tags and labels intact.
• The product must not have been altered, damaged through misuse, or show signs of wear beyond what is necessary for initial inspection.
• You must provide proof of purchase, such as an order confirmation email or receipt number.

2.1 Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or other reasons. Non-returnable items include:

• Personalised or custom-made products that have been made to your specific requirements.
• Products that have been opened and used where return would pose a hygiene concern, such as personal care items.
• Gift cards, vouchers, or downloadable digital content.
• Items marked as final sale or non-returnable at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team by emailing welcome@thrivestrengthei.world or calling +44 20 7531 4444 within 30 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return. This information helps us process your request efficiently.
• Our team will review your request and, if approved, provide you with return instructions and a return authorisation number.
• Pack the item(s) securely in their original packaging to prevent damage during transit. Include the return authorisation number with your shipment.
• Ship the item(s) to the address provided in the return instructions. We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged during return transit.

Please do not send returns to our office address without first obtaining a return authorisation. Unauthorised returns may not be processed and may be returned to sender at the sender's expense.

4. Refund Process

Once we receive your returned item(s) and verify that they meet the return eligibility criteria, we will process your refund. The following terms apply to refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 14 business days from the date we receive your return for the refund to be processed and appear on your statement. Processing times may vary depending on your payment provider or financial institution.
• Original shipping costs are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item being sent.
• If the returned item does not meet the eligibility criteria, we reserve the right to decline the refund and return the item to you at your expense.

5. Exchanges

If you wish to exchange a product for a different item or variant, please contact our customer support team. Exchanges are subject to product availability. If the desired replacement is not available, we will offer a full refund instead. The exchange process follows the same steps as a standard return. Once we receive your original item, we will ship the replacement product to you at no additional shipping cost.

6. Damaged or Defective Items

If you receive a product that is damaged, defective, or significantly different from what was described on our website, please contact us within 7 calendar days of receiving the item. In such cases:

• We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund including any shipping charges.
• You may be asked to provide photographs of the damaged or defective item to help us assess the issue and improve our quality control processes.
• We will cover the return shipping costs for damaged or defective items.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend taking the following steps:

• Check your bank account or credit card statement again, as refunds may take a few business days to appear depending on your financial institution.
• Contact your bank or credit card company, as there may be a processing delay on their end.
• If you have completed these steps and still have not received your refund, please contact us at welcome@thrivestrengthei.world or +44 20 7531 4444, and we will investigate the matter promptly.

8. Return Shipping Costs

Unless the return is due to an error on our part (such as a defective or incorrect item), the cost of return shipping is the responsibility of the customer. We recommend comparing shipping rates from different carriers to find the most cost-effective option. For high-value items, we strongly recommend using a tracked and insured shipping service to protect against loss or damage during transit.

9. International Returns

For orders shipped to addresses outside the United Kingdom, the same return policy applies. However, please be aware that international return shipping costs are the responsibility of the customer, and any customs duties or import taxes paid on the original order may not be refundable, as these are charged by the customs authority in your country and are outside our control.

10. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date. The return policy in effect at the time of your purchase will apply to that order. We encourage you to review this policy periodically to stay informed about our return and refund practices.

11. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please do not hesitate to contact us:

• Address: 14 Hertsmere Road, Canary Wharf, London, E14 4AF, United Kingdom
• Phone: +44 20 7531 4444
• Email: welcome@thrivestrengthei.world